ITIL® is a trusted and well-established framework based on global best practice in IT service management, used by most of the world leading enterprises and forward-thinking public sector organizations. ITIL® enables you to utilize leading edge IT capabilities to provide world class services and maximize value. Employing IT service management best practices described in ITIL®, organizations have been proven to increase productivity, optimize costs and improve customer experience

ITIL Foundation

ITIL® best practices underpin the foundations of ISO/IEC 20000 (previously BS15000), the international Service Management standard. This standard was initially developed to align with the service management best practice specifically defined by ITIL®, but can support other IT Service Management frameworks.

You will cover 6 modules in total:

Introduction to ITIL Service Management Best practice.

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

There is an exam at the end of the three day intensive instruction.

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